Feedback on the Peer Assist

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"I liked it too, and sent it on to some colleagues. Many thanks to the creators!"
- Stacey Young

Dear Allison, Lucie,

Thank you very much for sharing this tool!! I found it an excellent tool, simple, clear and yet very powerful in communicating a KS mechanism to a wide audience. I particularly like the fact that it also exists in French. I'd be interested in using such a tool in presentations about KM techniques, and as suggested by a KM4Dev member, play it before conducting a peer assist.

I and my organisation, the International HIV/AIDS Alliance, would be very interested in being involved in other modules you are developing, and providing feedback in its use. The Alliance is currently implementing a set of Knowledge Sharing initiatives in the Secretariat (based in Brighton, UK), as well as in our Linking organisations and country offices around the world.

Please do keep me informed.

Taline (Taline Haytayan <>)

From: Nancy White <>

Belatedly chiming in.

I really liked it. It was both useful and visually fun/engaging. I'd love to have it in chapters so I could move it along to specific points if using it as a discussion starter, and the option to turn the music off. I know, I want it all! :-) i love the idea that people will be able to remix the pieces in the future. Brilliant!

At / À 03:32 PM 1/17/2007, Barbara Collins wrote / a écrit:

Hi again.

I downloaded Flash and was able to get in, but when I clicked play, the screen was blank. So, then I updated my Explorer from version 6 to version 7. The same thing.

One thing to note. When I copy this out of a message that doesn't originate from you (I copied the link from the message from TPryor) I get the page that says that I have no authorization to see this. I also tried to go in with Firefox and got the same message.

Sorry to cause you all these problems, but I would really like to see this presentaton!


Firstly Happy New Year! I really enjoyed the virtual peer assist ! its wonderful, coherent and very enjoyable. Well done to all those who worked on it.

Take Care and hope to catch up with you later in the year,

Lorraine (Lollie) Mancey; Trinity College, Dublin.

From: Pryor, Tony <>

Lucie: Happy New Year, and thanks for this! A really solid piece of work, both as a way of presenting peer assists and as an example of what you can do with Flash. Am waiting for one on AARs...(?)

Just a small suggested addition and a mild negative reaction (to what is otherwise really a first rate job). Plus some comments on another Flash use which might be of interest to KM4DEVers.

Addition: The description of the peer assist was wonderful, including the later part on multiple peer assists. In your own presentations in person though, you've often noted the powerful learning which goes on BETWEEN PA participants, not just between the participants and the assistee. I think it would be good to add that aspect, since it really is a major benefit, which makes the effort more than just an exercise to help resolve one person's problem. (It also is the interchange which tends to make in-person PAs abit better than on-line ones).

Reaction: And I think you will have a range of comments on the background music. I found it to grow on me after awhile, but others in the room wanted to seek out the musician for a stern talking-to (at best). They felt it was a little like elevator music, but elevator music which keeps repeating itself after 15 seconds, right when the elevator is stuck between floors...

And a question on the presentational tool: Is there a way to slice and dice this presentation? I could see making a slightly larger and more detailed one for the assistee and facilitator, and one that is abit shorter for the person who needs to approve/support/fund one. And maybe one from the peers' perspective? Just a thought; would be pretty neat to send things like this as instructions to facilitators/workshop participants, etc., rather than the normal dusty and dull word files.

By the way, we're using Flash a lot, along with Articulate, to develop on-the-fly audio interviews and presentations, not as elegant as this effort, but very flexible and very easy to do, and with a pretty modest internet "footprint". Allows us to make conference presentations available to those who couldn't attend, plus provides a reasonable way to capture tacit knowledge through relatively loose interviews. Here's a couple of examples which might be of interest:

For capturing knowledge from practitioners by means of annotated interviews:

For presenting recorded conference sessions along with the session PowerPoint:

For putting up video:

It can also be readily used to take a live training session and make it into a pretty entertaining online presentation. While it's not as impressive as your normal online training course, it's VERY simple and inexpensive to do, and can be put together almost on demand. A number of institutions use it as a way to have the instructor go back out to former students with updates. We have some examples but none that are shareable at the moment. Will send one along when we finish one that can be disseminated.

We found that not everyone has Flash. You should bear that in mind; while we've been able to have folk all over the world download the Articulate-driven files without a major problem, we found to our chagrin that many of the older computers used by our donor client were running Windows 2000, and did not have Flash installed. It's totally a snap to add it, BUT in many instances IT policies prohibit the addition of ANY software by the individual user. Since more and more applications use flash, I would suggest that KM folk might just want to chat with the customer's/client's/partner's "sys admin" people to see if flash is already on their computers, or at least is an approved application which could be added proactively, before someone complains that they can't see your presentation.

Articulate does not pose a similar problem for most users, since it is installed as an add-on to PowerPoint, and uses PowerPoint to run its finished presentation.

At / À 01:26 PM 1/16/2007, Treinen, Sophie (GILF) wrote / a écrit:

Vraiment pas mal aussi bien en anglais qu'en francais


At / À 02:25 PM 1/16/2007, Paul Mundy wrote / a écrit:


I've just joined the group.

This Flash looks useful - I've forwarded the link (and info about the KM4DEV group) to several egroups of development communicators I moderate in Africa and the Caribbean.

Best wishes

At / À 11:05 AM 1/16/2007, Neate, Paul (Bioversity) wrote / a écrit:

Dear Lucie,

I just ran through your Flash presentation in English and I think it is excellent -- makes me want to get out there and practice!

Best regards,

Paul J.H. Neate

From: "Samantha Hargreaves" <>

Lucie, hello!

Victory - I managed to access yesterday without IT assistance. Mystery? I really loved it - congratulations! I can see a range of uses to which the flash technology can be put. Many thanks for this inspiration.



Posted to Blogs:

I just blogged about this today before coming back to read the comments. I see a peer assist as essentially the same as an action learning "learning set". As you can find through some of the links I provided, the original concept Reg Revans had of learning sets was as unfacilitated groups.Leigh mentioned online learning sets (peer assists). I participated in one on the actlist-l mailing list about a decade ago, and it was a very powerful experience for me. I described it briefly in [ Effective Change Management Using Action Research and Action Learning]: Concepts, Frameworks, Processes and Applications. While it's a pretty quiet group these days, you can review their archives if you join the list.

Just seen the Peer Assist animation - great fun!

Geoff Parcell

a very pleasant alternative to text with all the benefits associated with this media (when you want, at your own pace, translation in local languages, adapted for illiterate etc.).

A few suggestions:

  • divide the flash animation in 3-4 distinctive parts with a screen showing: part 1: bob has a problem, part 2: bob plans a peer assist, part 3: bob conducts the peer assist, etc.
  • provide a recap summary (20-30s) at the end

Great work both in content and format! Geraud

it was great to watch the video and listen to the clear and very precise information. I could well imagine to use this clip to start a peer assist and we could think to link our future website on "peer assist" to such a Flash presentation. Congratulations to you and the whole group.

Nevertheless a question: What were your reasons not to give an example of a "problem"? Not to tell the story of a particular peer assist? Because the contexts are too different?

Best regards Manuel Flury