Discussion Report 25 Luca Servo/Marc Storms - How to assess needs
From KM4Dev Wiki
Session Title
How to help organisation or movements to express their real or latent needs on KM/KS? + How do you assess needs for communication of development projects?
Name of Convenors
- Marc Storms
- Luca Servo
Participants
- Ivan Kulis
- Simone Staiger
- Vic Klabbers (NetUni NL)
Key Discussion Points
The importance of talking to inquire the situation
Explore the context of the organisation:
- How they work, challenges, barriers, developments…?
- What do they want to achieve?
- What audiences their target?
- How familiar their audiences are with the content the organisation generates?
- How the audience usually access information?
- How is the actual communication flow between the organisation and the audience?
Explore the impact of the KM/KS and tools involved
- What foreseeable impacts?
- Be aware of unforeseeable.
- What changes in the communication flow?
Tips suggestions
- Talk with 3 to 5 of the audience about the proposed tools and ask what of these they know, what thy will use…
- Let enthusiastic users talk – peers to peers – about why, what for they use these tools
- Work on the redefinition of the working processes putting in evidence the importance and relevance of some key positions
- Adopt solutions motivating them in terms of benefits gained in efficiency/coordination
Source : 10 questions … will be provide by Ivan
