Metrics for the success of implementation of knowledge platform or Web 2.0 tools

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Original Message

From: Johannes Schunter, posted on 2010/04/07

Dear all,

Would anyone of you have suggestions for good metrics and indicators for the success of a knowledge platform implementation or implementation of Web 2.0 tools in a (development) organization? Something that goes beyond quantitative numbers of course, but metrics which help evaluate the impact on organizational efficiency, communication, culture and strategic results?

Thanks and greetings from a sunny NYC with 32∞ C!


All replies in full are available in the discussion page. Contributions received with thanks from:

Johannes Schunter
Alain Berger
Joitske Hulsebosch
Alfonso Acuna
Eric Mullerbeck
Jessica Robbins

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