Capacity Building

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What are effective ways to develop capacity for the use of various knowledge sharing approaches and techniques?

Papers and literature about Capacity Assessment & Development The resources are compiled by a group of ICCO advisors. Some are available in a Dgroup which is not public, others are availabe on the internet. You can e-mail Joitske Hulsebosch ( or Simon Koolwijk ( to access them.

1. ‘Leaders Changing Inside Out’ – Rick James, Intrac This paper is about an analysis and tips on leadership change and organizational development. or

2. Hailey.J & James.R, 2002, “Learning Leaders: The Key to Learning Organisations”, Development in Practice, Vo.12.3, pp.398–408; Consult.

3.Pre-conditions for capacity building interventions – Alan Fowler a newsletter (1/2000), in which Alan Fowler describes four preconditions for CB interventions Consult:

4. "Unsettling Times for Civil Society Capacity Building" by Rick James/John Hailey (INTRAC, December 2006) An overview of the factors that can influence the success or failure of a capacity building intervention. Consult: or

Discussion blog or websites

1. Change Management Blog, a site by Holger Nauheimer. Discussion about Tools versus Attitude:

2. Website. This website provides you links about all literature and methods on capacity assessment, development, monitoring & evaluation.

Case Studies

1. Practising OD with a Development Organisation – The Case of a Pioneer Organisation in Ghana – Joitske Hulsebosch Consult.

2. Linking capacity development to improved service delivery – Shannon Mc Nary A case about capacity assessment and development with partner organisations who focus on peace & democratisation projects in the Caucasus region. Consult:

3. How we protect our jewels – Jouwert van Geene A case study about capacity assessment with four churchrelated NGO’s in Malawi who focus on food security programs. Consult:

Tools for organizational analysis

1. Integrated Organization Model (IOM) - MDF IOM is part of the ID/OS Toolkit, The Tango for Organisation. In this book you can find the quick steps, those steps you need just before starting scanning the capacity of an organization. In the book, on a cd-rom and on the website you will find all the tools and methods for doing thorough scanning of organization capacities. Consult. Click Netherlands and after that search for TANGO toolkit.

2. CASA – Capacity Self Assessment – Tear Fund CASA is a tool for gaining an overall impression of an organization, giving a picture of the stage of its development and providing insight into its current and potential imparct. Consult. Click International Learning Zone and after that Publications

3. DFID – Toolbox - DFID ‘Promoting Institutional and Organisational Development. A sourcebook of tools and techniques’ published by DFID can be downloaded from the Internet. These guidelines contain approximately 20 tools. The guidelines do not provide step-by-step instructions, but a short impression of the various tools. Consult Write down in Free Text Search (section Publications) Organisational Development

4. Partcipatory Capacity Building – method (PCB) This tool consists of a list of 100 statements through which an organisational analysis is conducted. This method called POET (Participatory Organisation & Evaluation Tool) helps to assess the capacities at 7 areas within the organisation. After the analysis capacity planning is conducted with the ToP method (Technology of Participation) to assist the organisation in formulating its strategies for empowering its capacities, and to formulate procedures for monitoring and evaluation. The method has been developed by Mr. Jouwert van Geene and has been published by PSO – Netherlands. More information on the tool you will find at: ; e-mail. The electronic manual can be freely ordered from Facilicom Consult, Mr. Simon Koolwijk - or e-mail.

5. PSO – Capacity Assessment tool – PSO Netherlands/ ICCO PME manual PSO has developed a special Knowledge Centre for Capacity Building. In co-operation with its members PSO develops and distributes publications about capacity building and organisation development. PSO also has developed a special system for planning, monitoring & evaluation of capacity building. For more information contact the PSO Knowledge Centre for Capacity Building at. or consult:

6. IC-scan - IC - Consult IC – consult is a consultancy assisting Cordaid and ICCO – partners in their process of capacity development. IC – Consult has developed a number of tools which can be downloaded from their website, such as the IC – scan, the short , the elaborate and the organization scan. Consult

7. DOSA (Discussion-Oriented Self-Assessment) - USAID USAID developed DOSA (Discussion-Oriented Organizational Self-assessment) as a tool to measure and build organisational capacity: lessons from the field. Consult.

8. Culture scan of organisations – Facilicom Consult ( ) This is a systematic analysis on how people perceive the culture of their organisation. They draw the present situation, and classify themselves as an Innovative, Procedural, Relational or Business like organisation. After that analysis, they draw the future situation, on how they would like to see their organisational culture in the future.


Culture scan of the present situation

Culture scan of the future situation

Tools for Monitoring & Evaluation of capacity building interventions

1. INTRAC Model - INTRAC Intrac is an instution wide known for its support and training in the area of capacity development. INTRAC has developed its own models and tools for capacity development. One of its publications which is widely known is; Practical guidelines for the monitoring and evaluation of capacity building (OPS36). This publication aims to help NGOs and donors involved in capacity building to develop appropriate, cost-effective and practical systems for monitoring and evaluation. Consult. Search into the Research Database. And type in Organisational Development. OPS36 is the publication to search for.

2. The ‘Most Significant Change’ (MSC) Technique - a guide to its use by Rick Davies and Jess Dart Anecdotal stories for evaluation: The most significant change (MSC) technique is a form of participatory monitoring and evaluation. Essentially, the process involves the collection of significant change (SC) stories emanating from the field level, and the systematic selection of the most significant of these stories by panels of designated stakeholders or staff. Consult: